Farmlands catalogue - 1 Nov - 30 Nov 2021 - NO LONGER VALID - page 3 *

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FARMLANDS STAFF PROFILE FROM THE CEO Graeme Wilson Kia ora everyone. Welcome to the November issue of Head of Customer Engagement, Christchurch Support Office The Farmlander. Q: How did you come to be working Amazingly, despite COVID-19 continuing to create challenges at Farmlands? for all of us, Christmas is now A: For me it was about bringing my Agile coaching and customer experience transformation expertise from Spark and using it to support right around the corner. Through uncertain times and changing Farmlands in creating effortless, engaging and world-class customer journeys. Farmlands has a unique and pivotal role in growing shareholder success and I love being part of our journey to get better every day. alert levels, our team has continually stepped up to support our customers. This Christmas we want to do more and will be stepping up again – this time to provide specific support for our Q: What do you enjoy most about your job? A: I really enjoy finding ways to automate, simplify and digitise how we local rural communities. Christmas is a time when the mental health of many rural Kiwis is pushed to the limit. Our plan is to support our work so we can free up our talented Farmlanders to deliver more meaningful and valuable experiences. Part of this includes finding new ways to support our shareholders such as MyFarmlands, messaging and booking video appointments. rural communities by giving back, particularly focused on our most vulnerable. For the first time we are launching a Christmas Charity Campaign, teaming up with I Am Hope to Q: What challenges have your team faced from COVID-19? help fundraise counselling sessions for rural youth. A: When we cannot engage directly with each other we can often feel disconnected or less engaged. Starting and ending the day with a more personal conversation and being open about the personal support we need from each other has really helped. You may know I Am Hope as Gumboot Friday and Farmlands has worked with this amazing organisation before. Gumboot Friday funds one counselling session a week per client, Q: What is one of your goals in life? capped at two sessions. These funds are not intended as a A: To teach my daughter Ruby to play the piano so we can have four generations that have played on our family Steinway grand piano, buit in 1890. long-term funding solution and they encourage counsellors to work on their clients' urgent need until the client can access other health services. Q: Do you have a favourite inspirational quote or person? We have chosen I Am Hope because of the visibility A: “Never think you've arrived" - Gilbert Enoka. Despite tenure, never take it for granted and become complacent. Every day is an opportunity to learn and grow. they provide with their service and their commitment to supporting rural youth. We will ensure the money we collectively raise stays in your local communities. Method Farmlands has kicked the campaign off on behalf of our team with a $35,000 donation to I Am Hope. That is $35,000 (Don't just wing it!) going direct to our local communities. In addition to I Am 1. Preheat oven to fan bake 220 degreesC Coat a wire rack with non-stick spray. Hope, each of our 82 stores will choose a local registered charity to raise money for this Christmas, then when you Pat each nibble dry using paper towels. In a large bowl, combine nibbles, baking powder and salt. Ensure each nibble is lightly coated and shake off 2. shop with us or pop into store, you can choose who to Sweet and Spicy Chicken Nibbles donate to. Maybe even both! Our team is really excited about this initiative and most importantly about the difference it will make to the lives of those around us. Expect to hear more from your local team any excess. Ingredients 3. Place nibbles on prepared wire rack about how you can participate. To highlight our Christmas Charity Campaign, you will also see new Christmas displays and bake for 35-40 minutes until 1.5kg chicken nibbles crispy and lightly browned, turning nibbles halfway. • 1.5 tbsp baking powder in-store. These have been designed to be reusable year on 1 tsp salt year and will be a central point for the campaign. • Sesame seeds and green onion to garnish (optional) 4. While nibbles are cooking, combine sauce ingredients in a small pot. Bring All the best for the month ahead. to boil and then reduce to simmer for Sticky sauce 3-4 minutes until slightly thickened, stimring constantly. Ngā manaakitanga (With best wishes) 1/3 cup soy sauce Change oven to grilI. Line oven tray with foil. In a large bowl, coat the nibbles with the sauce mixture and place on • 2 Tbsp rice wine vinegar 5. 1 Tbsp sesame oil 3 Tbsp brown sugar 6. • 4 cup sweet chilli sauce • 2 Tbsp Sriracha prepared oven tray. Grill for 3-5 minutes until bubbling and caramelised. Tanya Houghton (more or less to taste) • 2 tsp minced garlic • 2 tsp minced ginger 7. Garnish as desired and serve. Chief Executive Officer Farmlands Co-operative Society Limited Finger-licking good, some would say! [email protected] wwW.FARMLANDS.CO.NZ THE FARMLANDER | 3 Farmlands Co-operative Society Limited © November 2021. All rights reserved.

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